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ATT Systems zeroes in on regional expansion
Into the ordinary male, a queue system is solely this - press a button, get a queue ticket, and wait for your personal transform. But there may be additional to a queue process than satisfies the eye. With some revolutionary pondering, ATT Programs designed an intelligent and much more effective queue method; 1 which tracks the key operation indicators of customer support officers by capturing suitable figures because they function.
'At any one time, we will monitor what a customer care officer is undertaking at his counter, with regard to how successful he's in managing calls or customers,' states ATT Systems' chief executive Kenny Teo.
Employers, in turn, have the ability to collect information within the region of customer support and boost present assistance specifications. The smart queue process is one particular of various IT methods designed by ATT Methods.
Other folks consist of using small message company (SMS) to remind clients of their appointments and facilitating real-time online visibility of specific crowd dimension at an event.
The know-how corporation, a first time winner of the Business 50 Awards last 12 months, specialises in planning and creating digital systems and sub-systems for the wellbeing care, aviation, and targeted traffic administration industries.
It caters to shoppers from your personal and manifeste sectors, which includes federal government bodies such as the Land Transport Authority, SingHealth polyclinics, and the Central Provident Board, and corporations like Changi Airport Team and CapitaLand.
ATT Units has plans to expand aggressively from the up coming a few to five several years, which can comprise an first community supplying, states Mr Teo, who is an electronic and electrical engineer by education and includes a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
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